Despite the fact that the customer’s problem was not resolved as a result, he was still very happy with how the company dealt with it, source: huffingtonpost/2013/10/31/netflix-customer-service_n_4178662 tml The Ritz-Carlton hotel responded with detachment and humor to its client’s request. The hotel staff took some funny pictures of the mascot they found and made a
Read MoreMikołaj Winkiel from Band24 presented an interesting and inspiring use of monitoring in his presentation during the Marketing Academy. Here are some examples (3): 2. BE EMPATHY Treat your customers the way you would like to be treated yourself. Approach each of them individually and show that on the other side of the computer screen
Read MoreIgnoring any message from a customer is a very risky step that can cast a shadow on all the hard work you have done to make your company in good standing. Also, remember that trying to hide and delete inconvenient comments can end up with the Barbara Streisand effect . It consists in the fact
Read MoreA private medical facility, several restaurants, a kindergarten, a transport hub, a parking lot for bicycles): Who are we looking for? We are currently looking for a PPC intern – go to the job advertisement, apply and come to us for coffee or tea: A profile in social media is not only a business card
Read MoreOnce you have calculated your CLV, what can you do with it? Here are some ways to apply CLV to your business: Get Higher Value Customers First, you need to calculate the CLV for all your customers and then you can identify which customer groups provide the most value for your business. Once you do, it will
Read MoreHere are some best practices on how you can upgrade your CLV: Repeat Purchase Campaign If you have your own eCommerce store, you can send post-purchase thank you emails to your customers who made the initial purchase. You can also send a cart abandonment email if a recently purchased customer still has items left in
Read MoreAs an online seller, you often spend a significant amount of time sifting through multiple metrics to help make sound business decisions. But what if we told you there was one metric to rule them all? Customer lifetime value – the value you can use to strategically choose your future marketing initiatives, make better sales decisions, and
Read MoreAnalytics reports will help your marketing team create strategic campaigns. This will give them insight on when to flash sell, create vouchers and codes, how to personalize your engagement and how to attract new customers. You will also have an overview of each product’s performance, how users interact with your products, which items are viewed
Read MoreWelcome to WordPress. This is your first post. Edit or delete it, then start writing!
Read MoreWelcome to WordPress. This is your first post. Edit or delete it, then start writing!
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