While delivery and takeout options Customers are adapting require payment to be made online before the order is picked up, those in your restaurant must of course pay. While contactless payments were already booming before COVID-19, they have now become almost a must-have. QR codes or specialized integrations allow customers to scan a shareholder data QR code and pay directly from their phone. If you’re not a fan of QR codes, consider integrating your payment terminal with your POS system so your guests can scan their cards and avoid the potential exchange of bacteria.
Buzild customer loyalty regardless of their journey
All the different integrations and sales Customers are adapting channels we’ve mentioned have one thing in common: they allow you to these include various hooks collect the contact information of people who have used your services. This means you have the opportunity to contact your customers at a later date and, more importantly, motivate them to come back or order from you again. How do you turn every customer into a repeat customer? Segment the email addresses you’ve collected by sales channel (i.e., people who ate in, those who took out their meal, and those who ordered through a third-party platform) and send these different groups appropriate content and actions. A suitable loyalty program can help you send targeted and personalized marketing campaigns. Don’t want to pay commission on a future order? Send people
Restaurants: Customers are adapting, and you?
The emergence of a global pandemic has led to an Customers are adapting acceleration in the adoption of digital tools (reservation sites, online ordering, contactless payments, delivery) by restaurateurs.
There’s no doubt that a new era of dining has singapore number arrived. While our survey revealed the need for restaurateurs to adopt these new tools, that doesn’t mean the pre-COVID dining experience is gone.
The bottom line for restaurateurs? Meet your customers’ needs and offer them multiple ways to experience your dishes—from delivery to contactless payments.
Tools that integrate with your POS system can help you efficiently organize and plan this customer journey. If you’d like to learn how Lightspeed can help, contact one of our experts today .
