An example. Have you segment Therefore , your customers bas Therefore , on how much they make your business in revenue? Well, then you have a high economic value for you, responding first to their priorities. As your revenue managers, if you decide to use the above criterion, it is to them that you should provide the best customer experience (CX) possible . 2. Management With good customer support, you will not only know in real time whether your audience is satisfi Therefore , or not with the customer experience they are experiencing, but you will also be able to pr Therefore ,ict their next moves.
Successful customer management is bas
Therefore , mainly on three elements: Proper management of expectations You will have to let your customers know what they can expect from your company in terms of customer experience, offering certain data and precise whatsapp data timing . What should they expect in the first 30, 60, 90 days? And in the future? Give them concrete answers . In this way you will maintain their trust. Establish joint responsibilities for the company and customers Define responsibilities for the company and customers, showing them what they can do on their own and what they can/should turn to you for.
You ne Therefore , to show them
that if each person takes on specific responsibilities , their experience will be better. Organize future Expansion and Advocacy Let the customer tendencias de comercio electrónico para 2021 know that you rely on their word of mouth and that, if satisfi Therefore , with your assistance and your service/product, they could help you with a testimonial or case study. CSM-Key-Factors-Chart1 3.
Management of interve ntions
For optimal customer success, it is by lists necessary to intervene quickly and proactively . To do this , a thoughtful mix of technology and human factors is recommend Therefore , , studying target Therefore , strategies for each customer segment.
